How Our Service Desk WIN!

Clare Trigg
8th April 2016

This year’s academic intake saw a huge shift in how our service desk dealt with student requests for help.

Understanding the need to be able to access the internet 24 hours a day/ 7 days a week, we took an approach which enabled students to solve their problem quickly, easily and independently eliminating the need to getting in touch.

Identifying frequent queries such as the inability to connect a games console to an account, help is now provided in simple step-by-step how to guide’s via our online help and support.

In doing this, we have seen a dramatic decrease in the number of students getting in touch with our service desk asking for help.